Dec 272017

Commentary on Apple Iphone

I may be naive about this and maybe at some point in Steve Jobs Reign over apple, I ask myself if he had a hand in the “planned obsolescence” discovery for the Iphone, only to boost sales and keep the snowball rolling uphill.

I have been a part of the more than the past 8 or so versions of the Iphone, and drank the koolaid, thinking that my phone was just getting slow because they were writing code for the newer phones, and leaving my current 1 year old phone in the dust.

It was a happy feeling every time I would upgrade to the latest phone AFTER much pain and the swamping of 2-3 phones, 2 new SiM Cards, desperation, complete phone wipes, long tech calls with Apple. As a tech, I suspected planned Obsolescence, and after removing every possible scenario that could take place, I realized it was not healthy for me to have a phone older than 1 to 1 1/2 year old or 2 versions back, as it just caused me pain beyond what I could handle with gross inefficiencies in performances.

I literately did all of the above with my Iphone 6+ until one day, I felt I could not do my efficiently perform job when the phone would freeze, reboot, and just make me wait 30 seconds for a contact come up, only to kick me out when I was texting…Sound familiar?
Apple should be ashamed of themselves, and well if they pay, so will we, but they need to pay. Apple users are like no other, they are Loyalists and must have their Apple, even if it does not come with a button, or a headphone or charge jack, they will still move forward, thinking everyone else is doing it so I just must be narrow-minded, so I jump on the train.
I have tried Android and it comes with its set of pain and frustration with bad versions. I now have upgraded to the Apple 8Plus (8 core CPU makes up for all the crap in their IOS) and I love it, but for how long? Is apple going to STOP undermining itself to sell phones? Time will tell and the world will dictate what they should do, or they will surely be the Ipod of the future.



Sep 132017


I am a Google Gmail partner providing Domain Driven Email boxes and GSuites, and various other names the changed to confuse the customer and we have been working with Google Services since at least 2013. Google has a very archaic way of invoicing our office but we went along with it and have been paying by invoice with a Check since the inception. Everyone we communicate with appears to be in another country and they have no clue of Western Business practices. If this company were in the US, it would be shut down or reorganized.

Somehow we did not receive an invoice from Google and there was a small period that went unpaid and we did not find out for months as then our Support team found out that this was happening when we could no longer login or update our current customers or add one.

I spent hours on the phone, wanting to pay by Credit card and I could not get hold of anyone to properly help. The account went into distress a few weeks!!!

In complete and utter frustration, I went on to my account and found that it had a way to pay by Credit Card, so I paid about $700 in now past due payments and thought I was good.

A few weeks later, when we were locked out, I called and was on the phone for at least 2 hrs, they said I had to pay by Bank Wire to keep the account open.

Finally, I did the Bank Wire, at a cost more than our profit for the month…. crazy. That was not where it ended. My bank wanted to have an address for the Bank Wire and other information that Google could not provide. I had to wait and call several numbers for Wells Fargo to get an answer. Finally, after about 3 hrs I got one and sent the money. They called me and said they could not take a credit card and had nothing to do with processing by credit card and that would be another division. I was shocked. So where is my $700?? It clearly shows they collected the money but they cannot apply the credit at all. I spoke to 3 managers with Not even a shred of satisfaction.

At that point I asked to be changed over to Credit Card so this would NEVER happen again. A few months later, my account went into delinquency again, my Credit Card would not charge (I have no balance, and I called the Credit Card company and got them on the phone with Google and Google said sorry…try another card. ). !!!!

OMG this made me even more upset, my Google bounced Credit Card works fine and continues to work fine but not on Googles system. For our accounting, this card was specifically for the Google system and I did not want to use my personal Credit Card for payment, but I did.

Some months later Google wrote me and said that I could use the other card when I spoke to them on the phone.

2-3 months go by and I keep getting phone calls from the Google team. I did not want to talk to them. Finally, I answered a light Friday night call.

They explained that the $692 they collected cannot be credited to my Google account or Credit Card account and I had to fill out a Bank Verification form.!!! You would not believe the form questions, bank, routing number, correct business, name, specific dates, etc. I had to open my articles of incorporation to find half the information!! Oh Man, I have never been put through such bad Customer Service.

Long story even longer, it took 5 or 6 different re-do’s of the form before they were able to accept it. Some weeks went by and on around Sept 10th.

The, what I thought was the last change that they required was something that was NOT on the form and I have NEVER been asked of, and that was the actual stamp of my deposit from the bank to be on the bottom of the form, which does not even have a place to put it, they just wanted the stamp. ahhhh finally, the person helping me, Milena, the supervisor, who was ok and she was just passing information on and was apologetic. You see she has to pass this on to a group that she does not have direct contact with so it is days before she can get answers back… as it it were 1970 all over again. I could not believe that Google, who makes Self-Driving cars, cannot credit a LONG TiME known customer $692 they knowingly paid by Credit Card. Does this make any sense to any you reading this???

This week, around the 10th of Sept 2017, I was wondering if i had received my

check yet and yesterday Sept 13 2017, I get a call from Milena, telling me they still cannot process the payment and now the people in the credit department have decided that I have to do the entire bank form all over again and they want to change the amount from $692.29 which it has been for ever as Google established the refund amount, to $687.53!!!!!!!!

Today, I am so upset and disappointed that a company could actually be so incompetent and have the WORST customer service on the planet. If there service was not so good and there was another company that provided the same service for my customers, I would have left with the first bank Invoicing issue.

As it stands, these people do not understand that we have a busy lives and when I bill out at and at $100/hr  I have already lost money dealing with Google’s archaic billing incompetent practices, along with the time to write this article. I hope this gets picked up and goes viral.

Note – From best I can recall, and there may be a few details that are not totally accurate, but the overall frustration and ridiculousness is still real.


Jun 052014

There is a program that will work within Salesforce, it is called Connect Office Offline Briefcase 2.0. They are really a dumb company and I will tell you why.

I got to the point where i logged in and was able to sync the database, then it told me that that I had an activiex issue and needed to be rebooted. Tech support said it need to have I.E. 8 or 7, so after calling and having them work 4 hrs on my computer, they could not get it to work and said it was up to my administrator. Well, you know how crazy of an answer that is.

I told them, if you have your parameters than SOMEONE in your group has tested it and this is not the first time anyone has had I.E. 9-11 setup especially as there are security risks otherwise. Non the less he and his supervisor sounded like robots and told me that it should be somewhere on the net. Absolute lunacy for them to have a product that does not work on a current browser platform. I also tried uninstalling I.E. 11 and used f12 developer tools to allow for downgrade of versions on the fly, but nothing would work. We went further than the Salesforce tech. did and still did not get satisfaction.

My question was, does anyone use it? I am just in disbelief that I pushed to 3rd tier support and got nowhere.

This is a real Salesforce Black Eye.

Maybe you can get this working and find a solution.

May 062014

Symptoms – Error 49 printer reboots itself

Quick fix – Remove the network cable RJ45

HP support is no help. The printer has a firmware bug. You do not need to check the version cause it needs to be upgraded. They had me use an old file that was Mac only and I am a Mac guy and their answer is basically they can send you a new one. DO NOT LET THEM DO THIS. THEY ship you a unit that does not have the updated firmware. By the time you read this they might have wised-up and ship them with the new January 2014 firmware.

Unplug the network cable. You got the get the printer to NOT keep rebooting
connect the usb cable to a windows 7 computer
reboot your windows computer
goto >>
in the top right box type in  –  276 200
look on the left menu and select >> Support & Menu
select printer (select the firmware following instructions)
select firmware upgrade and run the the update go once downloaded
you will see the hp saying programming on the window of the printer display
the upgrade on the windows screen or desktop will look like an 80’s upgrade window
it will show a smiley face when it is complete.
the printer display will say programming complete
your fixed, if it does not work try it again and take your time.
Make sure your firmware date is for january 2014 and not 2013. There is a 2013 firmware floating around that will not do anything.

#11 image support
laswer200-number8 laswer200-number11

#8 image


Jan 192014

Simplicity Works – Getting the Word out Refuge Long Beach

Today, we could not use the Verizon Jetpack and our 13″ Mackbook Pro Laptop to Live Stream our Church plant which which yields 950kbps up and 5mb down and we used ATT and it worked well.

We successfully used the following Hardware on the fly outside in the Quad of a school. Awesome.

Canon Vixia HSF 50
Black Magic Inensity Extreme
Iphone 5S ATT tethered
Audio out using Mackie mini-mixer 402-VLZ3
MacAir 16gb Ram, 10.9 Mavericks 1.7GH, 8GB RAM.

Pictures to follow



Nov 032012


A DYI Techie will probably appreciate this post.

You might think that this is a rather harsh decision but it was not something I took lightly. I have been able to repair complex electronic issues for many years and have spent countless hours trying to fix something that is not worth it and this is one of them.

I weighted the fact that there were not any real good posts on this amp and that even I spent a few hours on it and replaced the parts for a few hundred bucks, that it still was not a reliable amp and basically, I decided that it was a POS and deserved to be at the bottom of a trash can, hence the photo.

The symptom was that the intermittently, the sound would drop along with the M Volume display line would disappear. The standby light would also remain green, which made me think that the main power block was ok and the defect was in the microprocessor or power supply area, probably a circuit going south. At any cost I took it completely apart and tried to get it to fail with circuit board flex and heat.

This convinced me that it was a failing component and again, not a good bet it would last over time. 90% of intermittent failures are connection or technical related.

Again, even if you spent $250 on a service repair from a Denon dealer, it the AVR-2807 is still not designed to last. It is the Jaguar or Fiat of Amplifiers.