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15

Dec

Lexus of Mission Viejo, is an Unethical Dealership

Posted by Eric Kirkhuff  Published in Customer Service

My wife and I purchased a “Certified Pre-Owned” 2004 LexusRX330 from a dishonest salesman at Lexus of Mission Viejo, California.  I will keep this simple. We were not satisfied until we reported our concerns and lies from an unethical sales person and manger of Lexus of Mission Viejo California to the Lexus Customer Satisfaction group who works hard to mediate and satisfy it’s Lexus Customers.

Lexus of Mission Viejo sold us the car as a “Pre-Owned Vehicle” and then just before the sale completion some how, removed the “Certified” status at the time of the sale. In speaking with many in the business and the people of Customer Satisfiaction, Nobody had ever heard of that happening. We went through a month of paperwork and the dealer lieing to us about things they promised us. In the end,  Lexus Satisfaction group decided to make the dealer make good their promises, which they did not do graciously.

My wife and I are the only ones who drives the car so we know when it has been taken in for service, which we refused to go to Lexus of Mission Viejo for service.  We had noticed that one of the the tires were warn very low and the other three were fine.  I did not want to get a new tire as it would upset the ride until 2 or 4 are replaced.  I was satisfied with the Mission Viejo  settlement until tonight.  I have been very busy at work and well with the rain all around us,  I did not want my wife  to drive the car very far with the low tread so I thought I would swap out the new spare for the warn tire myself.

When I pulled the spare tire off it’s “hiding place” I found it flat, warn and a large nail driven it in it, with a chalk mark on it!!!!!  I am glad I found this now, as it would have been very unsafe for her to not have a spare to drive around AAA or no AAA.

We felt so violated and I remember specifically asking the salesman , Mr.Dabari if we had a good spare, and he said yes and alluded to the fact that all Pre-owned cars come with good spare tires. Look for yourselves.

Screwed by the Dealership

Screwed by Mission Viejo Dealership


Tonight I was so upset that I wanted to let the world know to stay away from this dealership and these unethical people. It does not reflect well of the Lexus name.

They are located at -
28242 Marguerite Pkwy.
Mission Viejo, CA

I will consider removing this post if they make good on the tire, but I doubt it.

1 comment

11

Aug

Don’t use CarburetorsandMore.com

Posted by Eric Kirkhuff  Published in Customer Service

I have a 18′ Boat with a Volvo 4.3 GL engine in it and I wanted to rebuild or upgrade my carburetor. I prepared photos of my boat Carb and put them on line so whomever I worked with could get the exact picture and information on my needs. Just in passing, I want to make it clear that I have a solid mechanical and electrical background, and this is not my first Rodeo.

I started hunting online and this CarburetorsAndMore.com struck me as a guy or group that really cared about the quality of work that they did. It may have also been a retired guy that really liked doing this and had a passion for rebuilding carbs.

So I emailed them because it was Sat and I did not know if they worked on the weekends. The guy answered on a Saturday initially seemed knowledgeable and nice.
I told him I wanted to get a rebuilt carb and would consider getting an upgrade for the boat, if possible. We discussed options. I told him the application I used the carburetor pm and he seemed to know his stuff and exactly what I needed.

He directed me to a Holly 2 barrel that he said would be a perfect match and give me more response and all linkages and fuel lines were the same. Only thing is I would need to get a manifold adapter, which he said I could get at Kragen or any automotive store.

I was excited and when it came down to it, I started asking about the compatbility and how all the connections would be the same, ….after all. What would you do? If I am going to spend $2 or $300 bucks on something that could cost me troubles, I needed to be certain of the match and performance. I cannot imagine if I had been further down nightmare road, would he help me or bail?
The last thing we had to do was to compare his photos online to mine, which was the fuel intakes, which clearly saw it one way and he saw it another. We discussed it for a few seconds and he was getting testy and growing increasingly agitated, like I was stupid taking his time up.

Then he made a comment… something to the effect that I was looking at the wrong carburetor on the wrong page, even when I read it to him. Knowing he was agitated, I carefully and respectfully, read the page and the item number I was looking at.

Just then, he got a call and said kinda silently snaped, “I got another call and I got to go” and HUNG UP ON ME!!!!!!!!!!!!!

At first, I figured he was just busy and we would hook up and finish getting the details worked out.

I wrote him a respectful email thinking he was just busy or the only one taking calls. I wrote him him that there was an explaination and maybe we were both correct. I said I had to trust him and that I would buy the Holly if he was certain.

His reply to my email was something like this – Quoted from the guy
“Eric; Shop else where! We will NOT sell you anything.
Have a nice weekend”

I was blown away by his lack of patience. Maybe he only deals with dealers and not the general public.

I was so glad that I did not buy from this guy because if he goes off in the beginning, imagine how difficult it could be later on…..

A few days went by and I spoke to other boat mechanics and most had the same story about Holly carbs on boats. On more than one occasion, they strongly suggested that I DID NOT use a Holly 2 barrels on the boat. Holly 2 barrels tend to clog from dirty gas, or whatever. They are very finicky and clog easy. I was told that the Rochester 2 barrel was a reliable and would almost suck anything through it before and it rarely broke down or got clogged. I only needed to hear this once. I also found that the Holly did not have a spark arrestor adapter. It had a street filter adapter and he said I could find one….I am smelling nightmare.

My recommendation is to stay as far away from these guys as possible. To be fair, maybe we spoke to an employee and the Owner was not informed this happened. If that is the case, things happen, and I am very reasonable, I will remove this post. Otherwise it stays for all you unsuspecting.

BTW – I called Kragen and they do not make and adapter for the Rodchester to Holly 2 barrel. He checked Nation wide. This was another point I was asking him about where exactly I could get it. Pretty bad to get a new carb and no adapter….

no comment

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